| chat.freenode.net #tryton log beginning Mon Jan 20 00:00:01 CET 2014 | ||
| 2014-01-20 05:11 -!- sharoonthomas(~sharoonth@122.177.210.58) has left #tryton | ||
| 2014-01-20 06:51 -!- priyankarani(~priyanka@122.177.210.58) has left #tryton | ||
| 2014-01-20 10:01 <jvblasco> does tryton have any ticketing/helpdesk implementation? | ||
| 2014-01-20 10:05 <jeancavallo> jvblasco: Not that I know of... Would be interested to know if it existed though :) | ||
| 2014-01-20 10:05 <cedk> jvblasco: no | ||
| 2014-01-20 10:05 <jvblasco> i will need to implement one then | ||
| 2014-01-20 10:06 <jvblasco> any blueprints or any work in this direction? | ||
| 2014-01-20 10:06 <jvblasco> for not starting from scratch, if there isn't any i will | ||
| 2014-01-20 10:06 <cedk> jvblasco: why not using an existing one, like roundup ? | ||
| 2014-01-20 10:06 <jeancavallo> jvblasco: Maybe openerp has something ? | ||
| 2014-01-20 10:06 <jvblasco> mmmm | ||
| 2014-01-20 10:07 <jvblasco> yeah, openerp has one for helpdesk/ticketing | ||
| 2014-01-20 10:07 <jeancavallo> jvblasco: Could be a start | ||
| 2014-01-20 10:07 <jvblasco> roundup, never heard of it, i will give it a look | ||
| 2014-01-20 10:07 <cedk> jvblasco: it is what Tryton uses | ||
| 2014-01-20 10:07 <cedk> jvblasco: also we (B2CK) use it | ||
| 2014-01-20 10:07 <cedk> jvblasco: like Python | ||
| 2014-01-20 10:08 <cedk> jvblasco: it is in Python and easy customizable | ||
| 2014-01-20 10:09 <jvblasco> i will give it a look | ||
| 2014-01-20 10:09 <jvblasco> i will need to integrate it in tryton though | ||
| 2014-01-20 10:09 <jvblasco> btw, jean u had a contract module for tryton, didn't u? | ||
| 2014-01-20 10:10 <jvblasco> i'm in needs of implementing a contract management system for an IT consultant | ||
| 2014-01-20 10:10 <cedk> jvblasco: I tought sometimes ago that we could tight more with Tryton | ||
| 2014-01-20 10:11 <jvblasco> and thought that going in the same direction as u is a good idea | ||
| 2014-01-20 10:11 <jvblasco> cedk: what do u mean with tight more with tryton? | ||
| 2014-01-20 10:12 <jeancavallo> jvblasco: Our try to contracts is tightly mixed with insurance so you'd better look here https://code.google.com/p/tryton/wiki/ContractModule | ||
| 2014-01-20 10:15 <jeancavallo> jvblasco: Here is an implementation which is more "tryton compatible" than ours : https://bitbucket.org/zikzakmedia/trytond-contract | ||
| 2014-01-20 10:22 <jvblasco> thnx jean, didn't know it was tightly mixed | ||
| 2014-01-20 10:23 <jvblasco> just remember it was for contracts management for insurances from the tryton unconference | ||
| 2014-01-20 10:58 <Laura87> hello | ||
| 2014-01-20 10:58 <Laura87> I have just started using Tryton on Windows 7 | ||
| 2014-01-20 10:58 <Laura87> Where can I find a guide to build my own local database with products inventory management? | ||
| 2014-01-20 10:58 <Laura87> please | ||
| 2014-01-20 11:02 <pokoli> Laura87: you can start by installing the stock module | ||
| 2014-01-20 11:03 <Laura87> hello pokoli i will google it, thanks | ||
| 2014-01-20 11:04 <Laura87> what does "neso" mean ? "server"? | ||
| 2014-01-20 11:05 <jeancavallo> Laura87: All tryton names are from Neptune's moons (tryton, nereid, proteus, sao, neso) | ||
| 2014-01-20 11:07 <Laura87> nice! | ||
| 2014-01-20 11:07 <Laura87> i like it | ||
| 2014-01-20 11:07 <Laura87> so step number 1: i started neso.exe and created my test database | ||
| 2014-01-20 11:10 <Laura87> step 2: configuration wizard | ||
| 2014-01-20 11:11 <Laura87> i am going through it | ||
| 2014-01-20 11:15 <Laura87> installing stock module | ||
| 2014-01-20 11:20 <Laura87> how can i customize the stock inventory? I would like to add customized fields | ||
| 2014-01-20 11:20 <Laura87> for the products | ||
| 2014-01-20 11:24 <jeancavallo> Laura87: Depending on what you want to do, you can use the product_attribute module | ||
| 2014-01-20 11:24 <jeancavallo> Laura87: Else you will have to manually extend the module | ||
| 2014-01-20 11:25 <Laura87> jeancavallo: i already have a CSV generated from mySQL. i have got 2000 records, with fields like: lenght, diameter, description, date.. | ||
| 2014-01-20 11:25 <Laura87> It would be my pleasure to setup a database like that in tryton | ||
| 2014-01-20 11:25 <Laura87> I am having a look at product_attribute | ||
| 2014-01-20 11:27 <jeancavallo> Laura87: To load data from a csv file, you might have a look at proteus, which is python library to easily interact with a tryton server | ||
| 2014-01-20 11:35 <Laura87> jeancavallo i have added some attributes in the attribute set. now i am trying to add a new product and set its new attributes: but i cannot see where to add details for my custom attributes | ||
| 2014-01-20 11:38 <prkr> hi all | ||
| 2014-01-20 11:38 <jeancavallo> Laura87: I do not use this module so I cannot be sure, but the code says you got to select the attribute_set in your product template before it appears on your new produts | ||
| 2014-01-20 11:39 <prkr> when posting the invoices on tryton (v2.8), i am getting the error - The field "Debit" on "Account Move Line" has too many decimal digits. | ||
| 2014-01-20 11:39 <Laura87> i disconnected and reconnected | ||
| 2014-01-20 11:39 <Laura87> jeancavallo where can i find a guide/tutorial to learn Tryton? | ||
| 2014-01-20 11:40 <prkr> i have already increased the Display Digits of company currency to 4 | ||
| 2014-01-20 11:40 <prkr> any ideas ?? | ||
| 2014-01-20 11:40 <jeancavallo> Laura87: Well it depends whether you are looking for the developer / end-user documentation | ||
| 2014-01-20 11:41 <cedk> prkr: which currency? | ||
| 2014-01-20 11:42 <prkr> usd | ||
| 2014-01-20 11:42 <cedk> prkr: I'm pretty sure USD should be 2 digits | ||
| 2014-01-20 11:43 <prkr> Actually my client asked that he wants to have the currency upto 4 decimal digits | ||
| 2014-01-20 11:43 <cedk> prkr: but how will a customer pay $0.0001 | ||
| 2014-01-20 11:44 <prkr> cedk: :) but he deals with prices such as $4.4352 per unit | ||
| 2014-01-20 11:45 <cedk> prkr: unit prices are already with 4 digits in Tryton | ||
| 2014-01-20 11:46 <prkr> cedk: yes... but still the same error is coming... | ||
| 2014-01-20 11:47 <cedk> prkr: Are you using non-standard modules? | ||
| 2014-01-20 11:48 <prkr> cedk: yes I have done a bit of customisation in invoice lines... | ||
| 2014-01-20 11:51 <cedk> prkr: so you probably miss some rounding | ||
| 2014-01-20 11:53 <prkr> cedk: i am also getting the same feeling... the only irony is the behaviour on development environment and on cloud server is different.... let me check it again | ||
| 2014-01-20 11:53 <prkr> cedk: thanks for the help | ||
| 2014-01-20 11:58 <Laura87> jeancavallo: I need to learn to setup my database (inventory and products) | ||
| 2014-01-20 12:00 <jeancavallo> Laura87: Well user documentation is rather sparse. Right now, the best one I can think of is this one : http://doc.tryton-erp.es/trytond_doc/modules.html#modulos-incluidos-en-el-manual but it is in spanish | ||
| 2014-01-20 12:23 <Laura87> jeancavallo what about english? how can one learn to use tryton? i am sure such a beautiful software must have some guide :) | ||
| 2014-01-20 12:25 <jeancavallo> Laura87: There is this project as well : http://tryton-documentation.readthedocs.org/en/latest/ but it is far from being complete, especially for endusers | ||
| 2014-01-20 12:32 <Laura87> thanks i will have a look | ||
| 2014-01-20 12:36 <prkr> @cedk: Thanks Cedk, the quantize method did the job | ||
| 2014-01-20 12:41 <Laura87> do you guys know any ERP system with documentation? | ||
| 2014-01-20 12:41 <Laura87> this is the first time i am using an ERP | ||
| 2014-01-20 12:47 <jvblasco> Laura87: Depends on what u are looking for, is open source a requirement? | ||
| 2014-01-20 12:49 <Laura87> jvblasco yes | ||
| 2014-01-20 12:50 <Laura87> i am looking for an inventory management and requests of proposal software | ||
| 2014-01-20 12:50 <Laura87> *requests of proposal manager | ||
| 2014-01-20 12:53 <jvblasco> Laura87: Is plug and play requiered? Or u are going to do some custom development? | ||
| 2014-01-20 13:07 <Laura87> jvblasco not required, thanks | ||
| 2014-01-20 13:07 <Laura87> i need to setup custom fields, like: lenght, diameter, date, description, etc.. | ||
| 2014-01-20 13:07 <Laura87> and i need to be able to do advanced searches/filters | ||
| 2014-01-20 13:09 <jvblasco> Laura87: i would lead u to http://code.google.com/p/tryton/wiki/HelloWorld and http://doc.tryton.org/3.0/ should be enough to get started with tryton, which i think fits your needs. | ||
| 2014-01-20 13:11 <jvblasco> Laura87: Keep in mind that tryton is an erp with a great focus in the framework and not the erp product itself, someone correct me if i'm wrong | ||
| 2014-01-20 14:25 -!- prkr(~prakhar@122.177.64.198) has left #tryton | ||
| 2014-01-20 15:18 <Laura87> jvblasco what do you mean exactly with "tryton is an erp with a great focus in the framework " ? | ||
| 2014-01-20 15:22 <jvblasco> Laura87: That tryton makes a great framework for building ERP applications. It has some ERP modules developed that can be used as a base for further developments, but the focus of the project i think it's the framework for building those modules | ||
| 2014-01-20 15:24 <Laura87> tell me if i get it right: tryton allows you to shape and develop your ERP based on your needs | ||
| 2014-01-20 15:24 <Laura87> since it is customizable | ||
| 2014-01-20 15:28 <Laura87> also: how do i get a web interface? | ||
| 2014-01-20 15:37 <jvblasco> Laura87: U have 2 options | ||
| 2014-01-20 15:38 <jvblasco> Laura87: There is a web client incoming, same philosophy as the GTK client | ||
| 2014-01-20 15:38 <jvblasco> Laura87: And u have nereid which allows u to create webs using tryton as a backend. It's developed on top of flask for the web functionality | ||
| 2014-01-20 16:10 -!- strebitz(~sebastian@91.183.59.105) has left #tryton | ||
| 2014-01-20 16:18 <jvblasco> cedk: what approach would u take for integrating roundup in tryton for helpdesk / ticket management? | ||
| 2014-01-20 16:29 <pokoli> jvblasco: what are you'r needs? | ||
| 2014-01-20 16:37 <jvblasco> pokoli: a ticketing system for a consultant IT enterprise | ||
| 2014-01-20 16:37 <jvblasco> pokoli: typicall after sales support | ||
| 2014-01-20 16:38 <jvblasco> anyway i'm checking ppl repos to see if someone already did some work | ||
| 2014-01-20 16:38 <jvblasco> and i'm finding some helpdesk modules in zik zak's repos | ||
| 2014-01-20 16:42 <pokoli> jvblasco: so the question is: why you need it in tryton? You need to invoice tasks from tryton? or what are your needs? | ||
| 2014-01-20 16:48 <jvblasco> pokoli: i'm "developing" a CRM for the enterprise i'm working on. It's an IT magento dev/hosting consultant enterprise | ||
| 2014-01-20 16:48 <jvblasco> pokoli: so i need a more advanced CRM than the sale_opportunity module | ||
| 2014-01-20 16:49 <jvblasco> pokoli: A ticketing system for helpdesk/issue tracking is necesary | ||
| 2014-01-20 16:50 <jeancavallo> jvblasco: openlabs may have something for this kind of use | ||
| 2014-01-20 16:52 <cedk> jvblasco: I have no idea except maybe sharing users or link issue from roundup to task/project in Tryton | ||
| 2014-01-20 16:55 <jvblasco> jeancavallo: in the github repos i didn't see anything, neither in the bitbucket ones | ||
| 2014-01-20 16:56 <jvblasco> cedk: i found that zikzak and nan-tic did some work around this problem, i'm going to give it a look to check if i can reuse/extend functionality | ||
| 2014-01-20 16:57 <cedk> jvblasco: what the point of having it in Tryton? | ||
| 2014-01-20 18:11 <jvblasco> cedk: having help desk integrated with project management and sales means u can invoice, for example, in a support contract with a few clicks | ||
| 2014-01-20 18:11 <jvblasco> cedk: i think the real point is project/sales integration with helpdesk | ||
| 2014-01-20 18:12 <cedk> jvblasco: what are you invoicing? | ||
| 2014-01-20 18:17 <jvblasco> cedk: work hours, derived from tasks in a project | ||
| 2014-01-20 18:18 <jvblasco> cedk: and i need a ticketing system to manage those tasks | ||
| 2014-01-20 18:18 <jvblasco> cedk: we have a helpdesk department here | ||
| 2014-01-20 18:18 <jvblasco> cedk: that department generates the tasks for production teams | ||
| 2014-01-20 18:19 <jvblasco> cedk: a project manager assigns those tasks to the best team member | ||
| 2014-01-20 18:19 <jvblasco> cedk: and if those hours are out of contract, they get invoiced | ||
| 2014-01-20 18:20 <cedk> jvblasco: so you just have to fill the timesheet | ||
| 2014-01-20 18:20 <cedk> jvblasco: but why would you need to link the timesheet to the task instead of the project(/contract) | ||
| 2014-01-20 18:23 <jvblasco> cedk: mmmmm | ||
| 2014-01-20 18:24 <jvblasco> cedk: i'm still studying it, reading some examples, i haven't fully figured out how to really implement it | ||
| 2014-01-20 18:25 <jvblasco> cedk: but makes sense to link the timesheet to the contract instead of the task | ||
| 2014-01-20 18:25 <cedk> jvblasco: at B2CK, we invoice on timesheet and we use roundup | ||
| 2014-01-20 18:25 <cedk> jvblasco: we did not needed to link both for now | ||
| 2014-01-20 18:25 <jvblasco> cedk: i c | ||
| 2014-01-20 18:26 <cedk> jvblasco: but one of the possible integration will be to create a task in Tryton for each issue created on roundup | ||
| 2014-01-20 18:26 <jvblasco> cedk: here all the flow starts in the helpdesk department, the answering the incoming calls, and support mails | ||
| 2014-01-20 18:26 <cedk> jvblasco: and with some rule you can put it under the right contract | ||
| 2014-01-20 18:27 -!- jeancavallo(~giovanni@LVelizy-156-46-68-52.w80-12.abo.wanadoo.fr) has left #tryton | ||
| 2014-01-20 18:27 <cedk> jvblasco: the email is the hardest to develop in Tryton because you have to create a email processor | ||
| 2014-01-20 18:27 <cedk> jvblasco: but tools like roundup already has such features | ||
| 2014-01-20 18:27 <jvblasco> cedk: with rule u mean ir.rule? | ||
| 2014-01-20 18:27 <jvblasco> cedk: yeah, right now they are using jira | ||
| 2014-01-20 18:29 <jvblasco> cedk: anyway zikzak already implemented it: https://bitbucket.org/zikzakmedia/trytond-project_helpdesk | ||
| 2014-01-20 18:29 <jvblasco> i will give it a look | ||
| 2014-01-20 18:30 <jvblasco> cause i'm not sure about how hard will integrate roundup with tryton when i'm still learning tryton basics | ||
| 2014-01-20 18:32 <cedk> jvblasco: but you can integrate with jira | ||
| 2014-01-20 18:33 <jvblasco> cedk: no api for the plan they have here i guess, already asked that | ||
| 2014-01-20 18:33 <cedk> jvblasco: at first look, any bigtracker is more powerful | ||
| 2014-01-20 18:34 <jvblasco> cedk: sure, no doubts in that lol | ||
| 2014-01-20 18:34 <jvblasco> cedk: and how would u approach the integration, through tryton webservices? | ||
| 2014-01-20 18:34 <jvblasco> cedk: i mean bugtracker calls for data injection in tryton? | ||
| 2014-01-20 18:37 <cedk> jvblasco: if tracker is in Python and has some hooks, I will write a small python script that does the job | ||
| 2014-01-20 18:38 <cedk> jvblasco: depending of the architecture, I will just import trytond or use proteus or write xml-rpc queries | ||
| 2014-01-20 18:49 <jvblasco> cedk: ok, i will give it a look | ||
| 2014-01-20 18:50 <jvblasco> cedk: tomorrow if i have some time | ||
| 2014-01-20 18:50 <jvblasco> cedk: anyway i will give roundup a look | ||
| 2014-01-20 18:50 <jvblasco> cedk: if it's a full featured bugtracker, it should do the work | ||
| 2014-01-20 18:52 <jvblasco> see u tomorrow guys | ||
| 2014-01-20 18:52 <jvblasco> ;) | ||
| 2014-01-20 18:53 <jvblasco> and thnx for the help | ||
| 2014-01-20 20:57 -!- vcardon(~vcardon@LNeuilly-152-23-15-185.w193-252.abo.wanadoo.fr) has left #tryton |
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